Iron Out Verification Wrinkle to Tackle #ApplePay Fraud
It’s been widely reported that Apple Pay has experienced fraud attempts. While fraudulent activity is likely to (at some point) strike any new payment technology, it’s important to understand the...
View Article#Unbanked Population Drops, Due in Part to #Mobile Banking Innovation
The world’s unbanked population dropped by 20 percent between 2011 and 2014, as 700 million adults became account holders, according to a new report from the World Bank. The agency’s latest Global...
View ArticleEvolving #Fraud Strategies to Battle #Cybercriminals
Cyber Monday in 2014 saw online spending totals north of $2 billion for the first time ever. This is just one piece of evidence supporting the increased online shopping behaviors of U.S. consumers....
View ArticleCybercriminals Target Community FIs in #Phishing Scams
Increasingly, credit unions and community banks are more likely to be targeted by cyber-attacks than larger financial institutions (FIs). This is due in part to hackers perceiving smaller organizations...
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Millennials Call Big Banks Weak on #Rewards, High on Fees
Millennials are increasingly walking away from big banks, taking their business to smaller, local financial institutions (FIs). According to a recent banking survey from Accenture, large national and...
View ArticleWhat #Millennials Look for in Financial Institutions
With an estimated 86 million Millennials set to be in the workforce by 2020, it is not surprising community financial institutions (FIs) are looking to target this demographic. Attracting a Millennial...
View ArticleHuman Interaction Essential in #Consumer Service
In this so-called digital age, one might expect consumers to flock to digital channels to resolve their consumer service issues. However, recent research from Accenture found the majority of consumers...
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Consumer #Analytics Can Lead to Better Service
Every day, consumers tell financial institutions (FIs) what products, services and marketing efforts are most relevant to them. Consumers are explicit in what they want from their relationships with...
View ArticleConsumers Fill Their Plates with Self-Service #Banking Options
Instant gratification is a must in today’s “need it now” society. Consumers continuously seek out new, different ways to get what they want when they want it. That mentality even influences consumers’...
View ArticleEffective #Data Governance Key for Community FIs
Calculating potential credit loss may have just gotten easier for community financial institutions (FIs). Recently, the Financial Accounting Standards Board (FASB) and the International Accounting...
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